Refund policy

We stand behind the gear we sell. If something isn't right, you can return most items within 30 days of delivery for a refund or exchange, subject to the conditions below.

Eligible for return (within 30 days)

Unused tools and equipment in original, undamaged packaging with all parts, manuals, and accessories
Unopened consumables (saw blades, cut-off wheels, grinding discs) in original sealed packaging

Not eligible for return

Opened or used consumables — blades, wheels, discs, abrasives (once the seal's broken we can't resell them)
Used personal safety gear — gloves, safety glasses, first aid kits (hygiene and safety)
Bulk or special-order items and clearance or final-sale items
Items missing packaging or parts, or showing job-site wear

Defective, damaged, or wrong item

If an item shows up defective, damaged, or we shipped the wrong product, contact us within 30 days and we cover it 100% — replacement or full refund, including return shipping. No restocking fee, ever.

How to start a return

Call (850) 655-1901 or reply to your order confirmation email with your order number and what you'd like to send back. We'll issue a Return Authorization (RMA) and the return address. Returns sent without an RMA may be delayed.

Return shipping

Our mistake (defective, damaged, or wrong item): we pay.
Change of mind or no longer needed: you cover return shipping; original shipping charges aren't refundable.

Refunds

Once we receive and inspect your return, we refund your original payment method within 5–7 business days. Your bank may take a few extra days to post it.

Manufacturer warranties

Power tools and many products carry a manufacturer's warranty (e.g., Patriot Tools, Milwaukee). For warranty issues past the 30-day window, contact us and we'll get you to the right process.